Frequently asked questions
Answers about orders, leather, returns and repair.
The questions we are asked most, answered plainly. If yours is not here, the contact page reaches the workshop directly.
Orders and delivery
How long does delivery take?
Most pieces are dispatched within two working days and reach the UAE in one to two, the GCC in two to four, and elsewhere in five to ten working days. Wallets made to order can take three to five working days before dispatch.
Do you ship outside the UAE?
Yes. Duties and import taxes for destinations outside the UAE are charged by your country's carrier on delivery and are not included in our price. We will always send tracking.
Can I change my order after placing it?
Usually yes, if it has not been dispatched. Email us with your order number as soon as possible. Once a parcel is with the carrier it can no longer be edited.
Leather and care
What kind of leather do you use?
Full-grain, vegetable-tanned leather. The top layer of the hide is used with its grain intact, so small marks stay visible and the surface develops a patina instead of peeling.
How should I care for a leather wallet?
Keep it away from sustained heat and wet weather, and wipe it with a dry cloth. Condition it once or twice a year with a neutral leather balm if it looks dry. There is nothing to do about the patina — that is the point.
Will two wallets of the same model look identical?
No. Grain, marks and shade vary hide to hide, and we do not correct them away. Each piece is roughly ±3 mm from the stated dimensions.
Returns and warranty
What is your returns window?
Fourteen days from delivery, for any unused piece in its original packaging, with no restocking fee. Personalised items cannot be returned unless faulty.
What does the warranty cover?
Defects in materials and workmanship for two years: seams that fail, hardware that breaks under normal use, or a finish that peels. We repair first and replace only if a repair will not hold.
Do you repair out-of-warranty pieces?
Yes. Send the piece back and we will quote the repair before starting any work. We keep spare hardware for every model we have ever made, including discontinued ones.
Trade-in and sustainability
How does trade-in work?
Send us the pieces you no longer want. Credit is based on condition, up to 25% of current retail value, has no expiry, and is applied at checkout or issued as a code.
Where does my leather offcut go?
Into keychains and tab runs if it is large enough, into linings and dust tabs if it is not, and to a local bookbinder for the remainder. Usable material is not sent to landfill.